Legal Pages: Shipping & Delivery
Q: When will I get my order?
- On average, your order should arrive between 1–2 weeks. This estimated delivery time is just an estimate, not a guarantee.
Q: Where will my order ship from?
- We work with an on-demand order fulfillment company with facilities worldwide. Your order will be fulfilled at the location nearest to you!
Q: Will I be charged customs for my order?
- An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Q: My order should be here by now, but I still don't have it. What should I do?
- Before getting in touch with us, please help us out by checking your shipping confirmation email for any mistakes in the delivery address and by asking your local post office if they have your package.
- Stop by your neighbours in case the courier left the package with them.
- If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at firstname.lastname@example.org with your order number.
- If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Q: How are your products made?
- We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
- Check out Printful's production footage to see how we fulfill specific products.
Q: How do I track my order?
- You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
Q: I received a wrong/damaged product, what should I do?
- We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
- We’ll get back to you with a resolution as soon as possible!